关键是设定现实的客户期望，然后不仅要满足它们，还要超越它们——最好是以意想不到和有益的方式。

Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing.

Everything can be taken from a man but one thing: the last of the human freedoms—to choose one's attitude in any given set of circumstances.

I'm not a saint, I'm not a sinner, I'm just a man who's made mistakes.

解释：想要变得刚强，必定先要保持柔和；想要变得强大，一定先要保持弱小。