Quality is free. It's not a gift, but it's free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.

Great companies don't just adapt to change; they drive it.

质量比数量更重要，一个本垒打胜过两个二垒安打。

没有事情的时候，需要照管这颗心，小心谨慎，好像有事一样；有了事情的时候，却要放下这颗心，泰然自得，好像没事一样。没有事情能像有事一样提防，才可以平息意想不到的变故；有了事情能像无事一样镇定，才能消除事件过程中的危机。