What I want to talk to you about today is the difference between gifts and choices. Cleverness is a gift， kindness is a choice. Gifts are easy -- they're given after all. Choices can be hard. You can seduce yourself with your gifts if you're not careful， and if you do， it'll probably be to the detriment of your choices.

The way we frame a problem can greatly influence the solutions we come up with.

员工培训不是成本，而是质量和卓越运营的基础。

创造蓝海是关于在降低成本的同时为买家提升价值。

The thrill of discovery never gets old.

I do think there is an important artistic component in what we do. As a technology company I’ve tried to really stress that.

"Life is a process of becoming, a combination of states we have to go through."