人们总是认为他们会写一本书。他们认为他们会写一本书，然后他们没有。
People always think they’re going to write a book. They think they’re going to write a book, and then they don’t.
Success comes from understanding your customers better than they understand themselves.
管理的目标不是控制人，而是创造条件让他们发挥全部潜力。
译文：活着的人姑且活一天算一天，死去的人就永远不会复生了!
The only way to do great work is to love what you do.