透明度建立信任，而信任是每一段牢固商业关系的基础。

The trees are our elders, and they have much to teach us.

肉腐了就会生蛆，鱼枯死了就会生虫，懈怠疏忽忘记了做人准则就会招来灾祸。

文学是人类的记忆，是我们集体灵魂的记录。

If you're not listening to your customers, you're already falling behind.

When someone really hears you without passing judgment on you, without trying to take responsibility for you, without trying to mold you, it feels damn good!