在科学中，重要的不是获得新的事实，而是发现新的思考方式。
"The important thing in science is not so much to obtain new facts as to discover new ways of thinking about them."
Consumer trust is hard to earn and easy to lose. We must protect it every single day.
The joy of discovery is what keeps me motivated after all these years.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.