The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
如果知识会造成问题,那么即使透过无知,我们也无法解决这些问题。
I'm not a politician, I'm a performer. But I have a voice and I have a platform.
In the end, we only regret the chances we didn't take.