商业成功的关键不仅仅是满足客户，而是要超越他们的期望。
The key to success in business is not just to satisfy customers but to exceed their expectations.
文化产业将大众整合进一个他们成为受害者的系统。
我相信讲故事的力量。这是我们理解世界的方式。
Talkers are usually more articulate than doers, since talk is their specialty.
Memory is not fixed; it’s a skill you can train.
A moment is sucked away, distorted, is no longer itself, has lost its body, has abandoned its soul.
Hard work beats talent when talent doesn't work hard.