成功的关键是走进商店，听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
大海是一个既危险又美丽的地方，提醒我们生命的脆弱。
过去是一个如影随形的阴影，无论我们跑得多快。
Memory is not fixed; it’s a skill you can train.
The best leaders are those most interested in surrounding themselves with assistants and associates smarter than they are.
你越是试图忘记，就越是记得。
