成功的关键是走进商店，听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
你最不满意的客户是你最大的学习来源。
Be kind,for everyone is fighting a hard battle.And if you really wanna see what people are，all you have to do...is look.
“物质”不是唯一的事实标准：还存在心理事实，而且无法以任何的物质方式来解释、证明、或辩驳它。
正直不会遭遇祸患，谦和不会损害道义。
The most valuable resource any company has is its people.
你无法控制生活中的一切，但你可以控制自己对它的反应。