成功的关键是走进商店，听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
Business opportunities are like buses, there's always another one coming.
质量不是一种行为，而是一种习惯。
我不是那种会让对球迷的爱减少的人。
思想掠过我的心上，如一群野鹘飞过天空。我听见它们鼓翼之声了。
In business, you either adapt or you become irrelevant. The steel industry is no exception.