成功的关键是走进商店，听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
建筑肯定不是空间的设计，当然也不是体量的组合或组织。这些是手段，而不是目的。目的是完整而全面的艺术作品。
战略关乎组织如何前进。制定战略就是找出如何推进组织利益的方法。
Gunpowder is not just a tool of destruction, it can also be a medium for creation. 火药不仅是破坏的工具，它也能成为创造的媒介。