The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
成功的关键是走进商店，听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
我们不必总是在市场上谈论我们在森林里发生的事情。
The basic laws of behavior are the same for all organisms.
我不想表达任何东西。我只是想看。
Remember that reputation and integrity are your most valuable assets—and can be lost in a heartbeat.
记住声誉和正直是你最宝贵的资产并且可能在一瞬间消失。
树是希望的象征，扎根于当下，伸向未来。