The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
成功的关键是走进商店，听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
The biggest risk is not taking any risk. In a world that's changing quickly, the only strategy that is guaranteed to fail is not taking risks.
石油和天然气在未来几十年仍将是能源结构的一部分，但我们必须尽可能清洁地生产它们。
你对自己过去和现在越负责，就越能创造你想要的未来。
乐观主义者认为这是所有可能世界中最好的一个。悲观主义者知道确实如此。