The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
成功的关键是走进商店，听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
时间和记忆是真正的艺术家；它们将现实重新塑造得更接近内心的愿望。
Every life is a story, and every story is a life.
If a doctrine is not unintelligible, it has to be vague; and if neither unintelligible nor vague, it has to be unverifiable.
译文：诚信是人在世间的根本，所以人不能缺少它；宽恕是交往的要领，所以人的一生都可以遵行。赏析：诚信就是说话算话，只有我们做到诚信，别人才会信任我们，尊重我们。靠欺骗的方式获得的利益，只能是一次，不可能是永久。人都会犯错，只要对方不是故意的，没有触碰做人的底线，我们都可以学会宽恕原谅别人。
I’m not afraid to be vulnerable, because that’s where the real music comes from.