The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.
成功的关键是走进商店,听听员工们怎么说。让每个人都参与进来是非常重要的。我们最好的想法来自店员和库存员。
所有行为都是由某种形式的驱力减少所驱动的。
我曾经走在街上就像个明星……我希望人们能痴迷于自己可以变得多么伟大。