We've done price elasticity studies, and the answer is always that we should raise prices. We don't do that, because we believe -- and we have to take this as an article of faith -- that by keeping our prices very, very low, we earn trust with customers over time, and that that actually does maximize free cash flow over the long term.
Collaboration and communication are as important as technical skills in the field of computer science.
最好的艺术是留在你心里的艺术。
"Stories are the way we make sense of the world."
Doubt is not a pleasant condition, but certainty is an absurd one.
真正的领导力在于赋予他人实现潜力的能力。
The customer is always right, even when they're wrong.