The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
成功的关键是走进商店，听听员工们怎么说。每个人都参与进来是非常重要的。最好的想法来自基层。
我相信今天的建筑需要反思其固有的任务和可能性。
有机体不仅学会做什么，还学会什么导致什么。
Active management is a negative-sum game before costs and a loser's game after costs.
"In every character I create, there is a part of me and a part of the world I observe."
The market is always right. It doesn’t matter what you think; it matters what the market thinks.