The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.
成功的关键是走进商店，听听员工们怎么说。每个人都参与进来是非常重要的。最好的想法来自基层。
译文：锋利的刀割伤身体，伤口还可以愈合，而恶毒的话语伤了人，就会积下仇恨很难消除。赏析：良言一句三冬暖，恶语伤人六月寒。人要多说良言，少说恶语。即使我们要给对方提建议，也要掌握分寸，不可在交谈中有伤人之语。
有时最简单的旋律承载着最深沉的情感。
I adore art. when I am alone with my notes， my heart pounds and the tears stream from my eyes， and my emotion and my joys are too much to bear.