Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。
The brain is a naturally selected information processor.
A strong safety culture isn't just policy—it's a mindset that every employee must embrace.
I think that the most important thing for a director is to have a clear vision of what he wants to do.
最大的风险是不冒任何风险。在一个快速变化的世界里，唯一注定失败的策略就是不冒险。