Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.
超越顾客的期望。如果你这样做，他们会一次又一次地回来。给他们想要的——再多一点。
诗人必须净化部落的语言。
文学的力量在于它能够让不可见的东西变得可见，让沉默的声音被听见。
情感是心理元素的化合反应。
The heart's memory eliminates the bad and magnifies the good.
The greatest threat to democracy is not from external enemies but from internal decay and the loss of civic virtue.