成功的关键是走进商店，倾听员工们要说的话。
The key to success is to get out into the store and listen to what the associates have to say.
The man who removes a mountain begins by carrying away small stones.
我不是来讨人喜欢的，我是来让人记住的。
"Integrity is the foundation of all successful business relationships."
The truth is, the past is all we have. We can't change it, but we can learn from it.
Innovation is the only way to win in a competitive market.
历史学家必须是诗人，不是为了创造，而是为了重新创造。