成功的关键是走进商店，倾听员工们要说的话。
The key to success is to get out into the store and listen to what the associates have to say.
第一个错误的假设是质量意味着好、奢华、闪亮或重量。
Success is measured not just by profit, but by the positive impact we create.
伦理学和美学是一体的。
计算机速度极快、精确且愚蠢，人类则慢得难以置信、不精确但聪明。二者的结合是一种无法估量的力量。