成功的关键是走进商店，倾听员工们要说的话。
The key to success is to get out into the store and listen to what the associates have to say.
It is the absence of facts that frightens people: the gap you open, into which they pour their fears, fantasies, desires.
最伟大的文学作品是那些将美与实用结合的作品。
"I don't believe in happy endings. Life doesn't have them, so why should literature?"
小说是生命的一本明亮的书。书不是生命。它们只是以太上的颤动。
Quality is never an accident; it is always the result of intelligent effort.
