The idea comes first, then the form.

You are not defined by your past.

力量不是来自你能做什么，而是来自克服你曾经认为自己无法做到的事情。

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

人生没有彩排，每一天都是现场直播。