The first step in quality improvement is to understand what the customer really wants.

渔民的智慧不在于他捕获了多少，而在于他留下了多少。

我逐渐认识到：人并非生而自由。

"The first draft is just you telling yourself the story."

比起知识本身，我对能用知识做什么更感兴趣。

Never underestimate the power of a single idea to transform the world.