The question isn't, 'What do we want to know about people?', It's, 'What do people want to tell about themselves?'
The harder you work, the luckier you get.
超越顾客的期望。如果你这样做,他们会一次又一次地回来。给他们想要的——再多一点。
"We are all patchworks of our experiences, memories, and the stories we tell ourselves."