世界上充满了这样的人，他们对满意未来的概念，实际上是对理想化过去的回归。
The world is full of people whose notion of a satisfactory future is, in fact, a return to the idealised past.
You have to believe in the reality of the world and the reality of the people in it.
If you're not listening to your customers, you're already falling behind.
真相可能是一把双刃剑，两面都伤人。