Lots of companies don’t succeed over time. What do they fundamentally do wrong? They usually miss the future.

过去总是紧张的，未来是完美的。

"In every story, there is a piece of the author's heart, a fragment of their soul laid bare for the world to see."

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.

我经常看到一些人在生活中崛起，他们并不是最聪明的，有时甚至不是最勤奋的，但他们是学习的机器。他们每天晚上睡觉时都比起床时更聪明一点，这对他们有多大的帮助，尤其是当你还有很长的路要走的时候。