我曾经以为世界是按部落划分的。然后我以为它是按贫富划分的。然后我以为它是按愚蠢和聪明划分的。但现在我知道它是按活着的人和死去的人划分的。
The quality of an organization's processes determines the quality of its products and services.
"The best stories are the ones that make you feel something."