危机管理的第一课是要走在曲线前面。

"You have to be able to confront reality but also inspire hope."

'Jeff, what does Day 2 look like?' 'Day 2 is stasis. Followed by irrelevance. Followed by excruciating, painful decline. Followed by death. And that is why it is always Day 1.' To be sure, this kind of decline would happen in extreme slow motion. An established company might harvest Day 2 for decades, but the final result would still come.

我不是人，我是过程。

True wisdom lies in admitting one's ignorance.