This world is filled with ups and downs. Take turns lending a helping hand in times of need. That's as it should be.
In the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.
You can't build a resilient business without investing in your people first.
The first erroneous assumption is that quality means goodness, or luxury, or shininess, or weight. Quality means conformance to requirements.