我们内心都有意想不到的潜力，当生活考验我们时才会显现。

The quality of an organization's customer service determines the quality of its customer loyalty.

大凡在各种事业上取得成功的人，一定是非常敬业，把事情认真对待的；那些失败的，一定是因为轻慢了。

写作是直面内心的黑暗。

I think that life is a gift and that it is important to take advantage of every moment.