Quality is free. It's not a gift, but it's free. What costs money are the unquality things -- all the actions that involve not doing jobs right the first time.
我们把客户视为派对的受邀客人，而我们是主人。
Suspicion against every kind of authority grew out of this experience， an attitude which has never again left me.
When we protect biodiversity, we're protecting humanity's safety net.