It is a mistake to hire huge numbers of people to get a complicated job done.Numbers will never compensate for talent in getting the right answer (two people who don't know something are no better than one)， will tend to slow down progress， and will make the task incredibly expensive.
雇佣许多人去做一件复杂的事，往往是错误的。数量永远不如质量 (三个臭皮匠不一定比一个诸葛亮强)，人多降低效率，增加成本。
客户忠诚度是通过一致性、质量和对他们需求的真诚承诺赢得的。
You miss 100% of the shots you don't take.
Every failure is a step closer to the answer.
As you grow older, you will discover that you have two hands, one for helping yourself, the other for helping others.