The more you do, the more you learn. The more you learn, the more you can do.

The only performance standard is Zero Defects.

The quality of an organization is determined by the quality of its services.

你需要发明出某些东西，并让它们触达用户。你需要让你的那些发明商业化。很明显，最实际、最好的办法就是开公司。

作家的职责是讲述可怕的真相，而读者的职责是从中学习。