The relation between what we see and what we know is never settled.
Data is cold, but services should be warm.
书是一个你可以握在手中的世界。
Your golden ticket is being able to see things from other people's point of view. This shift enables heartfelt empathy. It also allows you to persuade others and it is the key to great design. Mastering the view through the eyes of others will unlock so many doors