The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
I don't feel like I have to please anyone. I feel free. I feel like I'm an adult. I'm grown. I can do what I want. I can say what I want. I can retire if I want. That's why I've worked hard.
Leadership means making tough decisions today to ensure a better tomorrow.
The only good is knowledge and the only evil is ignorance.
The truth is not always beautiful, nor beautiful words the truth.