一个组织的问责质量决定了其责任的质量。

I was messed up for a long time.

一本书是一面镜子：如果一只猿猴看进去，一个使徒几乎不可能看出去。

I’m a great believer in solving hard problems by using a checklist. You need to get all the likely and unlikely answers before you; otherwise it’s easy to miss something important.

一个组织的质量永远不会超过其人员的质量。