The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. Our best ideas come from clerks and stockboys.

采矿业必须进化否则就会过时，没有中间地带。

The only power is the power to say no.

每个人都很重要，或者没有人重要。

不要以虚妄的心伤害自己的本心，不要因外在的因素伤害了自身。