Every building must tell a story, the story of the people who inhabit it.

Leadership is about making tough decisions and standing by them, even when they are unpopular.

Appreciate everything your associates do for the business. Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune.

消费者的信任是我们最宝贵的财富，我们必须珍惜。

Stay humble, stay hungry.