We are all blind, but some of us can see.

生活中最大的荣耀不在于从不跌倒，而在于每次跌倒后都能站起来。

Continuous partial attention is an always-on, anywhere, anytime, any place behavior that involves an artificial sense of constant crisis.

The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.