词语有重量,而故事有引力。
Customer satisfaction is worthless. Customer loyalty is priceless.
有时你建起心墙并非为了远离人群,而是为了看清谁在乎去推倒它。
Man is an animal that makes bargains: no other animal does this—no dog exchanges bones with another.
人是会讨价还价的动物:没有其他动物会这样做——没有狗会与另一只狗交换骨头。