The past is always present, whether we acknowledge it or not.

在能源领域，数据驱动的决策将领导者与追随者区分开来。

I think it's important to have a good hard failure when you're young... I learned a lot from that. Because it makes you kind of aware of what can happen to you. Because of it, I've never had any fear in my whole life when we've been near collapse and so on. I've never been afraid.

Your most unhappy customers are your greatest source of learning.