I'm not arrogant, I just believe I'm the best.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.
领导力是关于愿景和激励他人的能力。
每个人心中都有一个深渊。有时你会凝视它,有时你不会。
文章的妙处在于,用一句话就能说尽天下的道理。