We need to be obsessed with our customers' unmet, unarticulated needs.

Conversation should touch everything but should concentrate itself on nothing.

"The power of a story is in its ability to inspire compassion."

The only thing worse than being talked about is not being talked about.

The greatest happiness is to transform one's feelings into action.

对做好自己的事感到满足，不必理会别人如何议论你。

Quality should never be compromised for speed in pharmaceutical production.

物理学家必须能够想象。

I am extraordinarily patient, provided I get my own way in the end.