Customer satisfaction should always be at the heart of every decision.

Boundaries define us. They define what is me and what is not me. A boundary shows me where I end and someone else begins, leading me to a sense of ownership.

唯一真正的监狱是恐惧，唯一真正的自由是从恐惧中解脱。

如果有人告诉你，他将做一个“很现实的决定”，你立刻就要明白，他已经打算好做错事了。