The best businesses are the ones that are the most creative and innovative.

The way management treats the associates is exactly how the associates will then treat the customers.

I'm not perfect, but I'm trying every day to be better.

I don't need a crown to be a queen.

Decision making is the heart of administration, and the heart of decision making is art rather than science.

I'm the No. 1 living and breathing rock star. I am Axl Rose; I am Jim Morrison; I am Jimi Hendrix.