比培训员工后失去他们更糟糕的是不培训他们而留住他们。

I believe that man will not merely endure: he will prevail. He is immortal, not because he alone among creatures has an inexhaustible voice, but because he has a soul, a spirit capable of compassion and sacrifice and endurance.

"The world is a shadow, and the shadow is a mirror."

Success comes from understanding your customers better than they understand themselves.