客户满意度毫无价值,客户忠诚度才是无价的。
We are all searching for something, but we don't know what it is.
我们必须倾听土著知识——几个世纪以来,他们一直是森林的守护者。
A book is a version of the world. If you do not like it, ignore it; or offer your own version in return.