The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
你不仅对你所说的负责,也对你未说的负责。
思考就是将自己局限于一个单一的思想,有一天它会像世界天空中的一颗星星一样静止不动。
"Every revolution begins with a single thought that refuses to be silenced."
The fragility of banks is a direct consequence of their role as liquidity providers.