Train people well enough so they can leave, treat them well enough so they don't want to.
On growth: "All businesses need to be young forever. If your customer base ages with you, you're Woolworth's."
伟大的书籍是从不背弃我们的朋友。
故事的力量在于它能够将我们彼此连接起来。
我的作品是关于消费社会的讽刺。
The act of writing is an act of optimism. You wouldn't take the trouble to do it if you felt it didn't matter.