Humans are predictably irrational in systematic ways.
The key is to set realistic customer expectations, and then not to just meet them, but to exceed them—preferably in unexpected and helpful ways.
在理论计算机科学的领域里,我们常常发现最深刻的见解来自于最简单的想法。
"Books are the mirrors of the soul."
I don’t compete with anyone but myself.