脸上有个污点，别人见了都暗自发笑，而自己还不知道，一旦有人直言相告，马上就用手拭去。如果还说：「我脸上有污点，与你有什么关系？」就不合乎人之常情了。可是当别人指出自身的缺点错误时，人们的态度为何就不是这样呢？

Exceed your customers' expectations. If you do, they'll come back over and over. Give them what they want — and a little more.

Leadership means making tough decisions today that will benefit generations tomorrow.

"Stories are like hearts; they're meant to be shared."