User needs always come first, we must always listen to the voices of players.

"A library is a place where the past meets the present and the future."

I believe in being kind to others, but I also believe in standing up for myself.

It was like when you make a move in chess and just as you take your finger off the piece, you see the mistake you’ve made, and there’s this panic because you don’t know yet the scale of disaster you’ve left yourself open to.