丰田模式的关键及其独特之处不在于任何单一要素,而在于将所有要素整合为一个系统。必须每天以非常一致的方式实践,而非断断续续。
服务是美好的,但只有在带着快乐、全心全意和自由的心态去做时才是如此。
The question isn't who is going to let me; it's who is going to stop me.
艺术是唯一一种在不离开的情况下逃离的方式。
True leadership is not about being in charge. It is about taking care of those in your charge.