Customer satisfaction begins with understanding their unspoken needs and exceeding their expectations.

The real competition is not between products, but between business models.

赢的唯一方法就是受苦。

译文：人贪心不足，就像小蛇想吞掉大象一样，世间的事情就像螳螂捕蝉黄雀在后一般。赏析：贪得无厌只会祸患无穷，人生最大的祸事就是不懂得满足。处处算计别人，事事喜欢占人便宜，最后都会被别人算计。

Rich bachelors should be heavily taxed. It is not fair that some men should be happier than others.