The key to success is to get out into the store and listen to what the associates have to say. It's terribly important for everyone to get involved. The best ideas come from the floor.

每个人都有自己独特的故事。无论多么小的故事，都是重要的。

数学是理性的音乐。

领导力就是赋能他人，让他们发挥全部潜力。

有时最艰难的战斗是我们内心的战斗。