良好的服务流程有利于你为客户服务，但如果你不加警觉，流程本身就会变成问题，这在大企业中尤为普遍： 工作流程没有为结果服务，只是走走过场。 这就让人倒吸一口凉气了！
2016年：贝索斯致股东信《每天都要像创业的第一天那样》
Art is the lie that enables us to realize the truth.
Sustainability is not just about planting trees; it's about ensuring that every action we take today doesn't compromise the future.
I’ve learned that failure is just part of the process, and you can’t let it defeat you.
The beauty of literature lies in its ability to transcend time and space, connecting souls across different eras and cultures.
无论头上是怎样的天空，我准备承受任何风暴。
思想和背景的多样性会带来更强大、更具韧性的公司。