良好的服务流程有利于你为客户服务，但如果你不加警觉，流程本身就会变成问题，这在大企业中尤为普遍： 工作流程没有为结果服务，只是走走过场。 这就让人倒吸一口凉气了！
2016年：贝索斯致股东信《每天都要像创业的第一天那样》
We are all waiting for something, even if we don’t know what it is.
I'm not a person who likes to be typical.
智者抵抗快乐，愚者成为快乐的奴隶。
"The world is full of small things that are big enough to break your heart."
"It is easy to forget how full the world is of people, full to bursting, and each of them imaginable and consistently misimagined."
土地才是真正的客户，而不是支付费用的人。