亚马逊有三大观念，已经坚持了18年，也是亚马逊成功的原因：客户至上、创新和耐心。
We've had three big ideas at Amazon that we've stuck with for 18 years， and they're the reason we're successful:Put the customer first. Invent. And be patient.
我从未见过一只野生动物为自己感到难过。一只小鸟会冻死在树枝上，却从不自怜。